Delete your account

This page is for Bolo!: Speak Polish, Ukrainian, published by LARK Enterprises LLC, on the App Store and Google Play.

Delete it yourself, in the app

Open Bolo! and sign in.
Go to the Account screen.
Tap Delete account and confirm.

That is the whole process, and it takes effect immediately.

If you cannot get into the app

Email LARKsupport@gmail.com from the address on the account and ask us to delete it. We will confirm when it is done.

What is deleted

Your account information, including your email address, your name and your display name.
All of your learning progress: lesson history, pronunciation scores, streaks, badges and friends.
Your profile picture, if you set one.
Any recordings you contributed through our invited voice contribution mode, along with the phrases they belong to.

What is kept, and for how long

Practice recordings are never kept in the first place. A clip you record while practising is sent for pronunciation scoring and is not retained after that request completes, so there is nothing left to delete.
Purchase records are held by Apple and Google, not by us. Deleting your Bolo! account does not cancel a subscription. Cancel that in your Apple account or Google Play subscription settings, whichever you bought it through.
Nothing else is retained after deletion and there is no additional retention period.

Deleting some of your data without deleting your account

If you only want your contributed voice recordings removed, and want to keep your account and your progress, email LARKsupport@gmail.com and say so. We delete them and leave everything else alone.